Terms of Use

Part I - The Agreement

1. Acceptance. Creating an account, checking the acceptance box (never pre-checked), or using the platform constitutes agreement to these Terms. We log the timestamp and IP of acceptance. Material changes require re-acceptance.

2. Who these Terms cover. User classes include homeowners/residents (via Link360), tenants, board members (elevated access), community managers, vendors/partners, and Free Trial participants. Provisions apply to each class as context requires; supplemental terms (e.g., vendor agreements, staffing agreements) may add to them.

3. Eligibility. Users must be 18 or older. Accounts for minors are prohibited.

4. Companion documents. These Terms incorporate by reference our Privacy Policy, Acceptable Use Policy, Links Program Terms, E-Sign Consent, Consent to Tele-Management, and (where applicable) Data Processing Addendum.

Part II - Dispute Resolution

5. Binding individual arbitration. Except where prohibited by law, all disputes are resolved by binding individual arbitration. You waive the right to a jury trial and to participate in any class action. Small-claims matters and injunctive relief for IP misuse are excepted. State consumer-protection carve-outs apply where required.

6. Limitation of liability. To the maximum extent permitted by law, NeighborLink’s total liability per user is capped at the lesser of fees paid by that user in the prior 12 months or $500. Consequential, incidental, punitive and indirect damages - including lost profits and data-loss claims - are excluded. Waivers do not extend to gross negligence or willful misconduct where the law forbids it.

7. Indemnification. Users agree to indemnify and hold harmless NeighborLink and its officers, directors, employees, affiliates and agents from claims arising out of their use of the platform or breach of these Terms.

8. Warranties disclaimer. The platform is provided “as is” and “as available,” without warranties of accuracy, uptime or fitness for a particular purpose.

Part III - AI & Linc

9. AI disclosure. Linc, our AI, attends invited meetings (including Free Trials), processes communications across email, portal, SMS and voice channels, and produces outputs such as minutes drafts, summaries, action plans and analyses.

10. Advisory nature. AI-generated outputs are advisory, operate under human oversight, and are not legal, financial or professional advice. Users waive claims arising from good-faith AI output errors to the extent permitted by law.

11. Meeting participation. Boards control Linc’s presence and may remove it from any session instantly, including before executive session. Recording disclosures follow applicable state law.

Part IV - Governance & Boards

12. Board authority. NeighborLink acts at the direction of each association’s board under its management agreement. These Terms do not transfer governance authority.

13. Books & records. NeighborLink is the keeper, not the gatekeeper, of association records. Owner access follows state law and the association’s documents. Portal records are scoped to our management period start date; we make no completeness representations about prior-management records.

14. Records retention & transition. Records are retained per statutory schedules and returned in standard formats at transition; the exit process is documented and cooperative.

Part V - Money

15. Billing. Fees follow the written management agreement and published schedules. Estimator outputs are illustrative until confirmed in writing.

16. Collections. Collection outreach is a distinct, disclosed service with a clean board opt-out; if a board opts out, NeighborLink ceases collection efforts and bears no liability for resulting delinquencies. All outreach complies with the FDCPA and state analogues.

17. Disclosed compensation. NeighborLink discloses platform-level compensation, including bank-relationship value on deposits (reflected in our savings-back model), vendor per-job program fees, and insurance referral compensation. We do not take undisclosed vendor markups.

18. Vendor Pay. Vendor ACH payment is free; paper checks carry a disclosed per-item fee.

Part VI - Third Parties & Integrations

19. Integrated services. The platform integrates third-party services (banking, accounting, dispatch, collections, resale processing, insurance). NeighborLink is not liable for failures, errors or data issues originating in third-party systems.

20. Vendor marketplace. Vendors are independent businesses, vetted for licensing and insurance but not employed by NeighborLink. Program fees are charged to vendors only on secured work and are disclosed. Removal from the network follows performance standards.

21. BoardMatch. BoardMatch is a matching and bidding marketplace. Contracts formed through it are between the association and its chosen company; NeighborLink does not guarantee third-party performance. “Rematch” re-runs matching and does not alter existing contracts. Board contact information is never sold.

Part VII - Programs (In Development)

22. Links & LinkRewards. Links have no cash value except where required by law, are non-transferable, and may be modified or discontinued. Redemption is subject to partner availability; partner program changes are not our liability.

23. LinkCard. Card products are issued by a partner bank under its own terms, subject to credit approval. NeighborLink is not a bank and is not liable for card disputes.

24. Linked referral program. Referral credits flow to the association entity - never to individual board members - and should be recorded in board minutes.

25. LinkTravel, RentalLink, VacationLink, smart-home and messaging features. In development; subject to change, eligibility, licensing, accreditation and applicable law. Availability varies by location.

Part VIII - Community Feed, Ratings & Conduct

26. Feed. Reports and fixes may display to the community with masking controls; in-unit items post without identifying detail and per-owner privacy preferences are honored.

27. Ratings integrity. Ratings must reflect genuine experience. We may use documented, rule-based methods to adjust published quality metrics for abusive or fraudulent patterns; raw data is retained.

28. Professional conduct & admin blocks. Unlawful, threatening or abusive conduct toward staff, vendors or neighbors may result in tiered account restrictions, up to termination of platform access, with no liability for resulting service interruption. Association obligations continue regardless of platform access.

Part IX - Staffing (StaffLink)

29. Structure. Onsite and remote personnel may be provided through StaffLink, an affiliated workforce entity, under a staffing services agreement; alternatively, associations may employ staff directly or via third-party vendors. The operative arrangement is defined in the management agreement.

30. Liability allocation. Where StaffLink is employer of record, employment claims are matters between the employee and StaffLink - not NeighborLink or the association. Personnel take direction only through authorized management channels; parties who direct staff outside those channels assume responsibility for the outcome.

31. Conduct. We screen, train and supervise personnel using commercially reasonable efforts, and investigate reported conduct concerns; criminal or out-of-scope acts by personnel are not NeighborLink’s liability to the extent permitted by law.

Part X - Insurance Responsibilities

32. Your coverage is yours. Owners and tenants are responsible for their own insurance: renter’s (HO-4), unit owner (HO-6) including loss assessment and betterments & improvements, and landlord/rental-income coverage for leased units.

33. Displacement costs. Temporary housing, pack-out/pack-in, storage, moving costs, lost rent and loss of use are the responsibility of the affected resident and their insurer - not NeighborLink or the association.

34. Master policy scope. The association’s policy covers only what its governing documents and state law define. Coverage-model misunderstandings are not a NeighborLink liability; declarations pages are available in Link360.

35. Insurance hub. NeighborLink is not a licensed insurance agent or broker. The hub (insurance@neighborlink.co) provides information and warm referrals to licensed professionals through our Renewflo partnership; submitting an inquiry consents to partner follow-up, and referral compensation is disclosed. Non-compliance with document-required coverage creates no claim against NeighborLink or compliant neighbors.

Part XI - Data

36. Data co-ownership. Association data is co-owned with the association per the management agreement; platform-level aggregated and anonymized data belongs to NeighborLink and may be used for benchmarking and product improvement. Consent terms appear in the Privacy Policy.

37. Security & e-sign. Accounts require accurate information and protected credentials; electronic signatures and records are used platform-wide per the E-Sign Consent.

Part XII - General

38. Governing law & venue. As stated in the applicable management agreement or, for platform-only users, per the arbitration provision. State-specific riders control where required.

39. Severability; entire agreement; assignment. Invalid provisions are severed and the rest survive. These Terms plus incorporated documents are the entire platform agreement. Users may not assign; NeighborLink may assign to affiliates or successors.

40. Contact. Questions: hello@neighborlink.co · (800) 555-0123. Mail: NeighborLink, 1300 South Blvd STE 35987, Charlotte, NC 28203.

This condensed draft summarizes the complete 80-section framework (including detailed staffing sections 79A–F and insurance sections 80A–G) maintained internally for attorney review. Nothing on this page is legal advice.